Frequently asked Questions

23May

Frequently asked Questions

How long can I rent your apartments for?
We offer two kinds of stays, Long Let and Short Let. Our Short Lets are any period of time up to 90 days, and our Long Lets cover any length of time longer than this.
What is the booking procedure?
Simply fill out the enquiry form on our homepage with your desired stay details and a member of our reservations team will contact you within 24-hours. Alternatively, you can also contact us directly via telephone +44 (0) 207 938 5930 or email reservations@mayfair-house.com with your requests.

Will my credit card be charged at the time of booking?
Your card is not charged, it is used to secure your booking. If you’d like to understand this a little more, please read our Cancellation Policy that you’ll find at the end of this page.

When do I make the payment for the stay?
Your payment will be taken in full in advance on the day that you arrive at your Apartment.

Do you accept credit cards?
All major credit cards are accepted. Credit card fees apply.

Do you require a security deposit?
On arrival your credit or debit card will be pre-authorised a sum equal to £300 for a studio apartment, £500 for a one bedroom apartment, £800 for a two bedroom apartment and £1,000 for a three bedroom apartment. This is to cover any incidental breakages or damages that may occur during occupation. This will be fully refunded upon check-out if no incidental expenses have been incurred.

Cancellation Policy
Notification of cancellation is required 14 days prior to arrival. For bookings cancelled fewer than 14 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-let.

Once you have checked in you must give 14 days’ notice in case of a reduction on your stay or the same policy will apply.

***Please note that 1 week is non-refundable.

Concierge Service
A full concierge service is available.

Smoking
All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.

BLACK FRIDAY
UP TO 45% OFF
 When you book between 21st  to 27th Nov,  to stay from 21st November 2018  to 31st  Mar 2019
MORE INFO >>

 

This site uses cookies. Find out more about how we use cookies and the settings you can use to control them. Read more info here >>

  • Who we are

    At Mayfair House Apartments, we are committed to maintaining the trust and confidence of our visitors to our web site. We want you to know that we never share email lists or your data with other companies for marketing purposes. In this Privacy Policy, we provide information detailing why we collect your personal information and how we use it. We also outline the limited conditions under which we may disclose it to others and how we keep it secure.

    Access to your personal information
    We do not sell personal details to third parties for any purpose nor will we share your personal data from 25th May 2018 with any other organisations or promoters that have not been named in our privacy policy for their own marketing communications.

    Changes to this Privacy Notice
    We may make changes to our privacy policy from time to time. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances we will share it with third parties.

  • Website Cookies
    Cookies are very small text files that are stored on your computer when you visit some websites.
    We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
    You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

    The following is strictly necessary in the operation of our website.
    This website will:
    · Remember what is in your shopping basket
    · Remember where you are in the order process
    · Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.
    The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Functional Cookies
    This website will: *Offer Live Chat Support (If available)
    *Track the pages you visits via Google Analytics. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

    Targeting Cookies
    This website will: Allow you to share pages with social networks such as Facebook (if available)
    · Allow you to share pages via Add This (if available)
    To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.
    This website will not: Share any personal information with third parties.

    Wifi
    We offer free wifi at our properties but do not store or collect data from our clients.

  • Mailing Lists
    As part of the registration process for our newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
    We use MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails
  • Booking Engine
    When you book a room you use our booking engine which is provided by Hotelrez. To process orders successfully hotel rez needs to collect the following data
    This will include:

    personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our website or over the telephone;
    a. financial details in order to process your reservation where a hotel requires pre-payment;
    b. details of transactions you carry out through our website and details of the fulfilment of your orders.
    We may only collect and process personal data collected and/or processed on behalf of a hotel in accordance with that hotel’s instructions. We cannot process it in any other way or for any other purpose.

    You should refer to the hotel’s privacy and data protection policy for details of how they protect, and how they require us to protect, your personal information.
    We are permitted by the hotel:
    · to use your personal information for reserving rooms and/or other services for you at that hotel;
    · to pass on your financial details to the hotel and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a reservation (please note any credit card details will not be retained by us);
    · to use your information for marketing purposes (where you agree to this); and
    · to pre-complete forms and other details on our website to make your next visit to our website easier (eg when amending or cancelling a booking).

  • Third Parties
    We do not sell personal details to third parties for any purpose nor will we share your personal data from 25th May 2018 with any other organisations or promoters that have not been named in our privacy policy for their own marketing communications.

 

This site uses cookies. Find out more about how we use cookies and the settings you can use to control them. Read more info here >>

  • Who we are

    At Mayfair House, we are committed to maintaining the trust and confidence of our visitors to our web site. We want you to know that we never share email lists or your data with other companies for marketing purposes. In this Privacy Policy, we provide information detailing why we collect your personal information and how we use it. We also outline the limited conditions under which we may disclose it to others and how we keep it secure.

    Access to your personal information
    We do not sell personal details to third parties for any purpose nor will we share your personal data from 25th May 2018 with any other organisations or promoters that have not been named in our privacy policy for their own marketing communications.

    Changes to this Privacy Notice
    We may make changes to our privacy policy from time to time. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances we will share it with third parties.

  • Website Cookies
    Cookies are very small text files that are stored on your computer when you visit some websites.
    We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
    You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

    The following is strictly necessary in the operation of our website.
    This website will:
    · Remember what is in your shopping basket
    · Remember where you are in the order process
    · Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.
    The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Functional Cookies
    This website will: *Offer Live Chat Support (If available)
    *Track the pages you visits via Google Analytics. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

    Targeting Cookies
    This website will: Allow you to share pages with social networks such as Facebook (if available)
    · Allow you to share pages via Add This (if available)
    To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.
    This website will not: Share any personal information with third parties.

    Wifi
    We offer free wifi at our properties but do not store or collect data from our clients.

  • Mailing Lists
    As part of the registration process for our newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
    We use MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails
  • Booking Engine
    When you book a room you use our booking engine which is provided by Hotelrez. To process orders successfully hotel rez needs to collect the following data
    This will include:

    personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our website or over the telephone;
    a. financial details in order to process your reservation where a hotel requires pre-payment;
    b. details of transactions you carry out through our website and details of the fulfilment of your orders.
    We may only collect and process personal data collected and/or processed on behalf of a hotel in accordance with that hotel’s instructions. We cannot process it in any other way or for any other purpose.

    You should refer to the hotel’s privacy and data protection policy for details of how they protect, and how they require us to protect, your personal information.
    We are permitted by the hotel:
    · to use your personal information for reserving rooms and/or other services for you at that hotel;
    · to pass on your financial details to the hotel and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a reservation (please note any credit card details will not be retained by us);
    · to use your information for marketing purposes (where you agree to this); and
    · to pre-complete forms and other details on our website to make your next visit to our website easier (eg when amending or cancelling a booking).

  • Third Parties
    We do not sell personal details to third parties for any purpose nor will we share your personal data from 25th May 2018 with any other organisations or promoters that have not been named in our privacy policy for their own marketing communications.

 

Request a Callback

Just leave your number below and we will call you back between our reservations opening hours: 8am-8pm (GMT) week­days and 9am-5pm (GMT) Saturdays

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